Delivery is made from Monday to Friday during business hours . If the delivery attempt fails, the order will be returned to our warehouse. Please note that once an order has been placed, it is no longer possible to change the shipping address.
Delivery times start from the order confirmation received by e-mail. For orders placed before 2pm GMT+1, we endeavor to process the same working day. Orders placed after this time, however, will be processed on the following working day. All AURELIA SALZANO orders are hand-packed with love. Once your order has been placed you will receive a confirmation email. When the shipment has left, you will immediately receive another confirmation email with your tracking number. If you do not receive these confirmations by email, please send an email to this address: email@example.com
For any information or complaint, customers can contact Customer Service by telephone at +39 3381501343, by email at firstname.lastname@example.org or by sending a message in the “CUSTOMER SERVICE” section.
In Italy the shipping costs are free of charge. For all other countries the shipping cost will be calculated at the time of the purchase, according to the destination and automatically added to your order.
Import duties and taxes are not included in the item price or shipping cost. These costs are your responsibility and will be collected by the carrier. Duties / Taxes on goods vary widely depending on the value of the product and the country you are shipping to. AURELIA SALZANO will include a receipt stating the full Euro value paid on international shipments. If you refuse a shipment from AURELIA SALZANO you are responsible for the original shipping charges, as well as any import and return charges that may be incurred upon redelivery to our warehouse. AURELIA SALZANO cannot mark international orders as a gift in order to circumvent or reduce customs fees.
For security reasons, every AURELIA SALZANO package is personally delivered to the recipient. Packages will not be left in mailboxes.
To collect the package, the recipient’s signature or that of an authorized person is required. This ensures that the purchase is delivered safely to the buyer